Leaflets

Complaints & Feedback Policy

We want to ensure that at all times Unity is delivering the best possible services. We aim to listen to feedback from our customers.

Aids & Adaptations

What to do if you require alterations to your property to help you remain independent

Anti Social Behaviour

What to do if someone is making your life a misery and the ways Unity can help

Applying for a Home

A step-by-step guide for prospective tenants on how to apply for a Unity property

Compensation

Considering claiming compensation? Find out if you’re entitled.

Debt Advice

If you have money worries we can refer you to someone who can help.

Direct Debit

Could you find it more convenient to pay your rent by Direct Debit?

Employment Services

A free tailor-made, one-to-one service to suit your needs

Ending Your Tenancy

Information on what to do, and what you need to tell us, if you decide to leave your Unity home

Fire Safety

Practical tips on how to prevent fires and what to do if the worst should happen

Home Safety

How to make sure that your home is safe to live in

Lettable Standards

Explaining the minimum standard your new Unity home should meet.

Lodger & Sub Tenants

What to consider before letting somebody stay in your home

Moving In

What to expect from your new home and what to do once you get the keys

Paying Your Rent

Explaining the many different ways that you can pay your rent

Pets & Pests

Your guide to responsible pet ownership and dealing with pest problems

Planned & Cyclical Maintenance

How Unity decides what needs replacing in your home and when

Pre-Loved Furniture Stores

Get something unique without spending a fortune at a second-hand store

Privacy and Data Protection

How Unity will use your personal information and your data protection rights

Repairs Responsibilities

Advice on your repair responsibilities and making improvements to your home

Reporting a Repair

What you should do if something in your home needs repairing or replacing

Rent Arrears

Advice on what to do if you should fall behind with your rent and who to contact for help

Resident Involvement

The different ways that you can get involved and have an impact on Unity’s services.

Right to Acquire

Everything you need to know about about buying your rented home

Service Charges

Information on what service charges are and how they may affect you

Shared Ownership

Information on the criteria for applying for a shared-ownership property

Transfers and Mutual Exchanges

Information on swapping homes with another tenant, or applying to move home within Unity

Universal Credit

Learn all about the new low-income benefit

Water Damage & Condensation

Explaining the difference between condensation and damp

Welfare Support and Advice

Information on people who might be able to help if you are struggling with rent arrears