How we're performing

Key Performance Indicators

We want to provide you with the best service possible, which is why we constantly monitor our performance.

We will report to you our performance on a quarterly basis and you will be able to download a report from this page. You will be able to find out:

  • Overall Resident % Satisfaction with Unity
  • Number of complaints received
  • % complaints responded to on time
  • % of emergency/urgent/routine repairs completed on time
  • Rent arrears as a %
  • Average re-let time
  • % Response to ASB reports in target
  • Year End performance on complaints

Building Safety Compliance on

  • Gas safety
  • Electrical Safety
  • Water
  • Fire Risks
  • Lifts
  • Asbestos