Housing Officer

Salary:

£30,274 - £36,793 pa plus an additional £1,447 pa essential car allowance

Location:

Unity Head Office

Hours:

35 hours per week, to be worked over Monday to Friday

We have a fabulous job opportunity for you to join our housing team as a Housing Officer. We could go on and on about the job but in a nutshell, it’s about providing the best possible service and by doing that, improving our resident’s satisfaction with us as their landlord.

We don’t just provide our customers with a home, it’s about building relationships with our customers. This means that when it comes to those occasional situations that are a bit difficult or tricky, we work to resolve the challenge together.

Yes, we do what you would expect a Housing Officer to do, we fill void properties, manage estates and deal with anti-social behaviour, but the job’s so much more than that. It’s also about working closely with other colleagues and partners to make sure that where our customers need support, we are able to provide this and an excellent customer experience. The quality of people’s lives is important to us.

To make sure this happens we are looking for a colleague who must be able to demonstrate:
• A positive attitude and outlook
• A proven passion for delivering excellent customer service
• A genuine desire to help our customers.
• Effective relationship, negotiation, and conflict resolutions skills
• Ability to self-manage and prioritise.

Ideally, you’ll understand social housing with experience of housing management activities such as void management, estate management, customer involvement, lettings and other related tasks. But we prioritise our ethos for great customer care ahead of the requirement for direct knowledge of the housing sector.
You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues you’ll make sure our residents receive a customer experience all the team can be proud of.

With over 1300 general needs properties across Leeds and Kirklees, this is an opportunity to work closely with the local community, work with some great colleagues and be part of a busy team that has set some ambitious goals for the future.

We positively welcome and support diversity in our workforce and welcome applications from all sections of the community.

Applying for this job

To apply please submit a CV and covering letter to recruitment@unityha.co.uk.

In your letter you must tell us how your experience meets our requirements for the post. Tell us why you have a passion for working for Unity and why you are the colleague we need. Whilst we are interested in your work history, demonstrating behaviours, skills, abilities and knowledge and experience can come from a variety of life experiences not just paid employment. Please feel free to use example from all areas of your life that are relevant to the requirements of the role.

Applicants will be required to bring evidence of their eligibility to work in the UK to the first interview.

We reserve the right to withdraw this vacancy at any time.

Closing date: 24 January 2025