The way we contact you about your rent is changing

To make sure you are aware of any issues as soon as possible, Unity may contact you using our new automated system.

How does it work?

1) The automated system will call you and ask if you are free to speak to someone in the team. The number that will come up on screen is 0113 8683203 and the message you hear will be a pre-recording.

2) If you are free, you should press ‘1’ on your dialling pad, and you will be connected to a member of our staff straight away.

If you can’t talk or are not available to answer the call, we will send you a text.

We will use other methods as well depending on the situation, but remember we are here to help.

If you have any questions, you can still contact us in the way that suits you.