How we're performing


Key Performance Indicators

We want to provide you with the best service possible, which is why we constantly monitor our performance.

We will report to you our performance on a quarterly basis and you will be able to download a report from this page. You will be able to find out:

  • Number of complaints received
  • % complaints responded to on time
  • Number of jobs logged
  • % of emergency/urgent/routine repairs completed on time
  • % first-time fix repairs
  • % appointments made that were kept
  • Rent arrears as a %
  • Average re-let time
  • % lets to nominations